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« Going to the blogs...what are they good for? | Main | £14 million for e-innovations »


My US colleague Terry Grunwald categorises Net benefits as accessing information, communicating, collaborating, achieving visibility and managing effectively. Interestingly Ben Shneiderman uses a similar model in his book about human-centred computer design, Leonardo's Laptop: collect, relate, create, donate.

More here on Terry's benefits

An alternative interpretation of the OII results might be that indeed lack of access to the Internet does not disadvantage people, at least in the areas of their life that are important to them. Perhaps we should be a little more circumspect about the claims we make about the benefits of the technology...


Yes, there may be value, but the value is that we can achieve co-ordination of our actions.

There are also costs - time, effort, money and the discomfort of having to learn something new. There are also opportunity costs.
Most worryingly, there may be problems in developing the trust, mutual commitment and personal connections that enable us all to work effectively together.
Organisations also need to consider how they co-ordinate the activities of people working on-line and those who choose to work off-line.

Perhaps we're just discussing 'diffusion of innovations'. Tom presents the 'early adopter' position, others might take more cautious views.
Both sides have their merits.


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